Customer Relationship Executive

Permanent/full-time
Location: Cambridge, UK

Who are we?

We’re a team of data visualization experts. With our graph visualization toolkit, we help organizations to make an intelligent visual analysis of their data to ‘join the dots’ within it and uncover hidden threats.

What’s the role about?

The Customer Relationship Executive (CRE) will ensure that customers receive direct commercial contact within the first three months and identify any issues early through regular communication. This may include assisting with onboarding and demonstrating our products or following up with customers on support incidents, and raising any concerns with the account managers or commercial directors.

You’ll keep detailed records of your interactions, building a knowledge base on customers including things like project status and training needs. You’ll also use this to produce regular reports on customer engagement metrics.

Who’s the ideal candidate?

Someone who has worked in a small-medium sized software company would be a good fit. You should have a good technical appreciation of software and web technologies and experience working within a customer success or support role.

Skills:

  • Excellent communicator with customer-centric focus
  • Methodical and self-motivated
  • Able to prioritise workload
  • Finisher/ completer

Download the job description [PDF]

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"I really enjoy working with customers to help them find interesting things about their data. I really love the “wow moment” when a user of our technology exposes a new insight."

- Corey Lanum, Commercial Director


Why join the team?

  • Interesting and challenging work
    We’re driven by a desire to solve difficult problems. We grow our skills with pioneering work in everything from technical engineering to visual design.

  • Make an important impact
    You’ll be trusted by your team to make significant contributions early on. You’ll be involved in projects that are key to the success and growth of our young company.

  • Development opportunities
    The best way to succeed is to invest in our people. We prioritize personal development, set ambitious goals and provide opportunities to learn on the job from your talented colleagues.

  • Innovation
    We encourage inventiveness. Everyone contributes to the success of the business: from building and promoting the product to supporting the team and driving customer success.

  • Flexible working
    We’ll give you the flexibility to work the way you want. Prefer a late start or early finish? Fit your hours around your schedule, or work remotely up to 80% of the time.

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