Procurement FAQ

Some common license procurement and renewal questions

Learn about our procurement processes so you can purchase or renew your KeyLines license easily. If you have any questions which aren’t covered by this page, just get in touch. We’d be happy to help.

About KeyLines

KeyLines is a commercially-licensed developer toolkit for visualizing connections and networks in data.

Using KeyLines, developers can quickly and easily build their own powerful, custom data visualization components. These components can then be rolled into their existing applications and products, ready to be deployed anywhere.

Getting a KeyLines license

We work hard to make the licensing process as fast, smooth and straightforward as possible.

I’m a new customer

To help your developers get started with KeyLines, we offer a free 21-day trial license. You can request a trial account here

We start the trial with a quick online demo from one of our technical account managers (find yours here). They’ll get your developers started quickly and explain the resources available. If you decide to continue, they’ll also walk you through the rest of the licensing process.

I’m an existing customer

All of our customers have a dedicated customer success manager. They can help you with everything from buying additional KeyLines licenses for new projects, to renewing licenses for existing projects.

Not sure who your account manager is? Contact renewals@cambridge-intelligence.com.

Our general licensing terms

Your KeyLines license terms depend on your specific requirements, so check your contract for details. You’ll find some of the general terms listed below.

Distribution and developer licenses

The KeyLines license is essentially two licenses:

  • A support and development license – so your developers can access the KeyLines software development kit and documentation.
  • A distribution license – so you can distribute your application to your users.

Together, these mean your developers can build their KeyLines component and deploy it to your end users, either as a standalone tool or as part of another application.

The distribution license for KeyLines is global, meaning your KeyLines application can be deployed to users wherever they are in the world.

Per product licensing

KeyLines is licensed on a per product basis. That means you’ll need one KeyLines license for each product you add it to.

Subscription licensing

KeyLines licenses are usually sold on a subscription basis. The length of your subscription defines how long you can access the KeyLines SDK site, download new releases and receive email support for.

A KeyLines license entitles you to all new versions of KeyLines for the term of the license.

When your subscription ends, so too does your right to distribute KeyLines. At the end of the subscription period, your KeyLines component will stop working.

Perpetual licensing

Perpetual distribution licenses are available in certain circumstances. Contact your account manager or customer success manager for more information.

Payment terms

Our standard payment terms are 30 days.

The end of your license term

What happens at the end of your license term depends on the type of KeyLines license you have.

If you have a subscription license, your KeyLines component stops working at the end of your license term. You will no longer have access to the KeyLines SDK site, to new releases or to our email support.

If you have a perpetual license, your KeyLines component continues to work beyond the end of your license term. However, you will no longer have access to the KeyLines SDK site, to new releases or to our email support.

Your Customer Success Manager will contact you before the end of your contract to discuss renewing your license.

Support and maintenance

We pride ourselves on offering high quality and responsive developer support.

KeyLines support

We offer high quality and responsive email support for your developers. Our support team, formed of core KeyLines developers, answers queries during UK working hours (9am-5pm GMT, Monday to Friday on business days).

Our customers usually include the KeyLines component in an existing application and then test the entire product before release. For this reason, if there’s an issue with our software, it’s usually discovered well before the product is deployed to a mission critical/service affecting environment.

As our product is a toolkit, and each deployment is customized to your requirements, we do not offer support to your end users.

KeyLines warranty

As we release new versions of KeyLines at regular intervals through the year, we limit KeyLines’ warranty period to 180 days. This is double the typical warranty period for a software application.

In any event, our support is there to respond promptly to your questions as you use the product and help identify and resolve any bugs in our SDK in a timely fashion.

Breaking changes

As with any API, we do occasionally need to make breaking changes to KeyLines that could impact your KeyLines deployment. These can only happen once a year during a major KeyLines (i.e. x.0) release. We’ll email you with details and provide full documentation on our SDK.

KeyLines security

We built KeyLines with security in mind. Today it is used by some of the world’s most security-conscious organizations and businesses, including police forces, national governments and global banks.

A secure visualization solution

KeyLines is designed to be hosted on your own servers inside the corporate firewall. It is totally self-contained. It never ‘phones home’ and does not require an internet connection, or any connection outside your firewall.

With the addition of SSL encryption and HTTPS end-points, it can even be used for extranet or public deployments. If additional transport security is required for data content, this can be implemented by your custom JavaScript controller.

We can talk your developers through some security best practices if required.

About Cambridge Intelligence

KeyLines is made by us, Cambridge Intelligence. We’re a software company based in Cambridge, UK, and Boston, US.

Our background

Not long ago, hardly anyone could visualize connections in data. It required highly-trained analysts and complex specialist software. Only the most secure organizations, like intelligence agencies, could do it. However, the growing threat of fraud and cyber-attack now makes security everyone’s responsibility.

So back in 2011, we set out to bring powerful data visualization techniques to a wider audience, to help organizations secure their systems and processes in the real – unclassified – world.

The result was our KeyLines software development kit.

Learn about our history

Our people

We’re a growing team of world-class visualization experts, based in Cambridge, UK, and Boston, US. Meet the team

Our customers

From law enforcement to cyber security and fraud detection, we work with hundreds organizations around the globe who need to understand connections in data. Every day, thousands of analysts rely on our technology to ‘join the dots’, and reveal hidden threats in their data. Learn about our customers

Our awards

Over the years, we’ve won high profile awards and accolades for our technology and innovation. These include the Queen’s Award for Enterprise, being named a Gartner Cool Vendor, and getting invited to TechUK’s Upscale program. See our awards

Any questions?

Our team will be happy to answer any questions you have.

Get in touch

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