Who are we?
We’re a team of data visualization experts. With our graph visualization toolkit, we help organizations to make an intelligent visual analysis of their data to ‘join the dots’ within it and uncover hidden threats.
What’s the role about?
The Customer Success Manager (CSM) will ensure that customers receive direct commercial contact within the first three months and identify any issues early through regular communication. This may include assisting with onboarding and demonstrating our products or following up with customers on support incidents, and raising any concerns with the account managers or commercial directors. There is no direct line management in this role.
You’ll keep detailed records of your interactions, building a knowledge base on customers including things like project status and training needs. You’ll also use this to produce regular reports on customer engagement metrics.
Who’s the ideal candidate?
Someone who has worked in a small-medium sized software company would be a good fit. You should have a good technical appreciation of software and web technologies and experience working within a customer success or support role. You will enjoy establishing ongoing rapport with the customer’s team, specifically: developers, product managers and business executives.
- Excellent communicator with customer-centric focus
- Methodical and self-motivated
- Able to prioritise workload
- Finisher/ completer
- Experience working within a customer success/support role within a software/technical environment
"I really enjoy working with customers to help them find interesting things about their data. I really love the “wow moment” when a user of our technology exposes a new insight."
- Corey Lanum, Commercial Director
Why join the team?
Interesting and challenging work
We’re driven by a desire to solve difficult problems. We grow our skills with pioneering work in everything from technical engineering to visual design.
Make an important impact
You’ll be trusted by your team to make significant contributions early on. You’ll be involved in projects that are key to the success and growth of our young company.
The best way to succeed is to invest in our people. We prioritize personal development, set ambitious goals and provide opportunities to learn on the job from your talented colleagues.
We encourage inventiveness. Everyone contributes to the success of the business: from building and promoting the product to supporting the team and driving customer success.
We’ll give you the flexibility to work the way you want. Prefer a late start or early finish? Fit your hours around your schedule, or work remotely up to 80% of the time.