Renewals Manager (UK)

Permanent / full time

Who is Cambridge Intelligence?

We’re a team of data visualization experts. We help organizations to make an intelligent visual analysis of their data to ‘join the dots’ within it and uncover hidden threats.

Using our data visualization tools, it’s quick and easy to build powerful data visualization applications, roll them into analysts’ tools and workflows, and deploy them anywhere in the world.

What’s the role about?

You’ll own and manage all aspects of customer contract renewals from opportunity to invoice. This role is about understanding our customers’ use of our products enough to have a meaningful conversation and highlight their value to the customer. Responsibilities will include:

  • Working with the commercial teams to meet and exceed targets
  • Identifying upselling opportunities
  • Preparing quotes
  • Maintaining accurate records and producing reports/analysis

Over time, you’ll also have the opportunity to contribute to contract negotiations.

Who’s the ideal candidate?

This role would ideally suit someone with a background in target driven software renewals, but we will also consider people from other backgrounds such as software product support.

You should have strong commercial awareness and sufficient technical acumen/understanding to be able to understand how customers are using our products.

This is a customer facing role, so attention to detail and customer service should be second nature to you.

You will be energized by the prospect of achieving commission targets.

Skills required

  • Adept at understanding commercial situations
  • Able to concisely articulate/ communicate product value/ benefits
  • Ability to build relationships both internally and externally
  • Excellent communication skills
  • A history of building and developing client relationships
  • Familiarity with Salesforce or similar CRM

Download job description [pdf]

Apply online

"I really enjoy working with customers to help them find interesting things about their data. I really love the “wow moment” when a user of KeyLines exposes a new insight."

- Corey Lanum, Commercial Director

Why join the team?

  • Interesting and challenging work
    We’re driven by a desire to solve difficult problems. We grow our skills with pioneering work in everything from technical engineering to visual design.

  • Make an important impact
    You’ll be trusted by your team to make significant contributions early on. You’ll be involved in projects that are key to the success and growth of our young company.

  • Development opportunities
    The best way to succeed is to invest in our people. We prioritize personal development, set ambitious goals and provide opportunities to learn on the job from your talented colleagues.

  • Innovation
    We encourage inventiveness. Everyone contributes to the success of the business: from building and promoting the product to supporting the team and driving customer success.